While improving customer service by allowing user definable mixed load orders of their plate glass product, PFG Building Glass was confronted with a problem of calculating the feasibility and optimum load layout for transporting the glass, without transgressing the regulatory requirements. In this article the development of an integrated solution is discussed, including the definition of a mathematical model that calculates the axle weights, the optimization model based on linear programming, as well as the user interface for their current information system.The solution enables the company to proceed with e-commerce service to clients, since the system can evaluate the transport feasibility and give real time feedback to clients.
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